FAQs

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Frequently Asked Questions

We have put together a list of what we consider to be the most frequently asked self-storage questions. Please take a look through and see if you can find the answer you are looking for. We are always happy to help if the solution isn’t on this page.

What Are Your Opening Hours?

Our reception opening hours are 10.00 – 14.00 Monday to Friday. The storage facility is open from Monday to Sunday and has 24hr access.

What Size Are The Containers?

We currently have three sizes of container available, the largest being 20 foot (20′ x 7′6″ x 7′8″), equivalent to 1280 cubic feet, the medium being 10 foot (10′ x 7′6″ x 7′8″), equivalent to 640 cubic feet.

Can I Move In Today?

Yes you can (subject to availability). We will help you complete the rental agreement and you will need to provide TWO forms of identity, one of which must be photo ID (a passport or driving licence), proof of address (a recent utility bill or bank statement from a UK address) and a means of payment (debit/credit card). You can then move in straight away.

How Do I Pay For My Storage Facility?

Initially, your first payment must be made via credit or debit card. After your initial payment has been made you can continue to pay by credit or debit card, cheque, PayPal or BACS payment.

Do I Need To Sign A Contract?

You will have to sign a Storage Licence Agreement before you move in, this is the UK law. You will be given a full welcome pack with copies of the terms and conditions, your contract and details of your storage agreement. Our friendly staff will explain these to you and answer any questions you may have.

What Can I Store?

You can store almost anything at DG Storage, as long as it’s not perishable, flammable or illegal! Please refer to our prohibited items list for details of what you CANNOT store with us.

Do I Need To Reserve My Storage Space?

As storage space is in high demand, we recommend you book and reserve your space as early as you can. Please call or email our friendly staff to discuss your options on 01387468021 – 01387468022.

Is The Site Lit For Night Time Access?

Yes, we have floodlights in the yard, however you will need to provide your own battery powered torches or lights for your containers.

How Much Notice Do You Need When I Want To Move Out?

There is a minimum of 4 weeks’ notice period with all our storage solutions.

I've Lost My Key Fob - Help!

Please let us know as soon as possible if you lose your key fob and we can cancel it remotely. A £25 charge will be made to replace your key fob and cover administrative costs.

I Need To Contact Someone, It's An EMERGENCY!

If you need to contact someone from ADP Self Store in an EMERGENCY outside of office hours, please call: 07547 743677